Refund policy

The browser tool is free. This policy covers payments for custom data-rescue services.

Before work begins

You may request a full refund before custom work has started. Contact us promptly and include the email address used for payment.

After work begins

Because custom transformations are made to a customer's specification, cancellation rights may change once work begins. We will only begin after the scope is confirmed. If you request cancellation after that point, we will review completed work and offer any refund that is fair and required by applicable law.

Problems with delivery

Report a material problem within fourteen days of delivery. We will first try to correct work that does not match the agreed scope. If we cannot do so within a reasonable time, we will provide an appropriate refund or other remedy. This policy does not limit your statutory consumer rights.

Requesting a refund

Email vibe.carlos.coding@gmail.com with the subject “Refund request”. Approved refunds are returned to the original payment method.